Cosmic Development, an International IT Outsourcing Provider, is Looking Back at 2020

by Hristina Efinska

What a year, right? It’s been over ten months since the World Health Organization declared Covid-19 a pandemic. We lived through lockdowns; we learned how to function with social isolation; we disinfected almost anything that could be disinfected; and most important of all, we made the abrupt shift to working from home. We did all that we can to embrace the ‘new normal.’ However, leading an IT outsourcing company through one of the most challenging years in the 21 century was anything but ‘normal.’ This year brought economies worldwide to their knees. Millions of people lost their jobs. And for so many industries, the future still looks uncertain.

So, what did this mean for the successful functioning of Cosmic Development? What did we, as an IT outsourcing provider, achieve despite the new reality? What were the main things that marked 2020 for us? 

Overcoming the challenges imposed by the new reality:

Introducing work from home policy

Since we are an IT outsourcing company with an employees-first policy and offices in three countries across four different locations, we took the prevention measures recommended by the WHO very seriously. After the first cases appeared in Canada, Serbia, and North Macedonia, we immediately shifted to working from home for the foreseeable future. 

As the situation with the virus escalated and it was clear that remote work was here to say, we made sure all our colleagues are safe and have all the essentials to do their work at their best. And having in mind that working from home was available for us even before the pandemic, we adopted this new way of functioning with ease. You can read more about introducing remote work and the useful tools we used here.

However, a huge role in the successful implementation of remote work as a permanent way of functioning had the HR department with representatives in each office location.

Keeping employees engaged during a worldwide pandemic

As we have all witnessed, this whole crisis happened overnight, and it majorly struck our social life. Within a short time-span, the entire world adopted a “new normal” where people practiced social distancing and avoided public gatherings. The bars were shut-down, the restaurants became take-outs, schools and day-care centers were closed, and we forgot what theaters look like. And, to top it all out, there is the global economic crisis and recession.

This harsh reality affected us all. Employers had little time to adapt and provide all the required conditions for successful operation. Whereas employees had to make sure they stay proficient and effective in a whole new scenario. And with the kids staying at home, caring for family members, and psychological pressure from the lockdowns, it became very stressful. 

Being the link between employers and employees, HR teams worldwide had to rethink their role as they had to adjust whole companies to social distancing practices and a new work environment. More than ever, they played a crucial role in keeping their teams productive, motivated, engaged, and connected.

Cosmic Development’s HR manager spoke thoroughly about measures that need to be taken in order to ensure employees’ wellbeing during these, well, let’s say, unprecedented times. She pointed out holistic and agile people management as best practices because every individual is different and unique in their own way. “To do so, our department has been in touch with all employees on a regular basis. Personal coaching in the form of one-on-one sessions were introduced for the most affected employees. While for the outgoing, we organized online contests and events where people could spend time with each other.”

The name we gave to these activities was “Cosmic Beats Isolation”, and we gotta say, it was fun being part of them.

Cosmic Development’s small wins during disruptive 2020:

1. High-quality work has never been at stake

From leadership to newbies, our offices (including the ‘virtual’ ones) have been a place where a bunch of skilled and dedicated professionals work together and achieve tangible results. Having these like-minded people gathered together and adding the nurturing company culture that Cosmic promotes resulted in one compact and very productive team.  

We talked with our team members on their experiences on several subjects, including: how our content editor keeps up with the ever-changing viral video market, overcoming stressful situations from a PHP Developer’s point of view, the technical challenges that video editors face, and how do they overcome them, and how to manage an agile team in these remote times.

Do you want to join our growing Cosmic family? We are hiring! Check out the most recent vacancies here

2. Events worth mentioning

In early March, two Rumblers, Marija and Natasha, attended the Digiday Publishing Summit for a good reason. As Business Development representatives and one of the first people to join the Rumble team at Cosmic, they had an excellent opportunity to mingle with the most prominent names in the publishing industry. An event where media leaders talked about the latest trends and useful tools. There were interactive workshops, speed networking sessions, and cocktail hours.   

Another event of no less importance was the Virtual HR Transformation Summit. Cosmic Development’s HR Manager Biljana took the stage and shared her valuable insights on contemporary HR practices and retention strategies. She joined a distinguished list of HR professionals to discuss Human Resources management’s most critical aspects of the new reality.

3. Constant growth has been maintained 

Thanks to our diligent Cosmic crew, we continued to grow even when the whole world stopped. Looking back, we can see incredible growth of some of our loyal clients and on-going scale-up of those who have joined us recently.

This year we have been working with clients worldwide and kept our presence in North America, Western Europe, Western Asia, and Australia. As more and more companies had no other choice but to go remote, our dedicated-team talent solution became an attractive option globally. 

Now let’s get back to our loyal clients. Rumble is winning the battle against Youtube, and here is why it became the obvious choice for video creators. If eager to learn more about Rumble, read how video content brought success to the platform

Another platform that saw incredible success this year was the AI-powered website builder Bookmark. What lies behind Bookmark’s success its combination of outstanding leadership and dedicated-team talent solution. Bookmark’s success story is now available, and you can become a part of it, especially if you are a full-stack developer.  

Let us help you scale up with the best IT outsourcing solution. We build dedicated teams for brands! Schedule a free consultation today

Watch Video: Cosmic Development 2020 Rewind – A Year in Pictures

With the vaccines rolling out slowly, we can say that we are looking to a brighter future in 2021. Our team is generally thankful for making it to 2021 with all employees being well and sound, bigger in size and experience, and ready for new challenges. What can be more valuable than walking out as a winner from one of the most challenging years in modern times?

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