Join our amazing team and unleash your expertise as our new Customer Success Agent.
Responsibilities:
- Creating and supporting content for the client’s social media accounts and platforms;
- Reviewing the backend part of the content of the client’s website;
- Email support and work;
- Moderating the posts and accounts;
- Facing customers’ needs and work;
- Working with the team and ensuring the tasks are covered during the shift;
Requirements:
- 3+ experience in customer success role, e-marketing or customer support;
- Ability to use browser-based tools, VPN and other utilities required to review and appropriately tag digital assets;
- Excellent communication & organizational skills, including using online chat/video apps like Microsoft Teams & Slack ;
- Ability to generate reports from information provided, so as to present to the team for review
- Ability to work and cover 9 hours night shift (4 working days per week, including weekends);
Additional skills:
- Ability to work independently and effectively communicate in English;
- Working as part of a remote team and supporting the efforts of the client within the shift;
What do we offer?
- Competitive salary and career growth;
- Flexible work hours and remote work;
- Private health insurance for employees and their family members;
- Life insurance;
- A chance to work with the newest technology in the field
- L&D professional program;
- Annual team building events and various team building activities
- Monthly budget for additional perks (sports activities, wellness, literature, gadgets…)